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AGING AND DISABILITY SERVICES ADMINISTRATION

March 19, 2004

ADSA: BH #2004-004
PROVIDER EDUCATIONAL SESSIONS – REGION 1

Dear Boarding Home Provider:

In an effort to enhance communications with providers, Residential Care Services (RCS) will host educational sessions for providers and regional RCS staff during the months of May and June 2004. Information generated from your responses to surveys, attendance and input at regional forums, and meetings with RCS staff exploring communications issues has been very useful to the department and has provided the inspiration for these sessions.

The sessions will provide an opportunity for you and RCS regional staff to hear expectations from headquarters staff and to hear best practices in communications from your peers. The sessions and guidance will provide clarification regarding interactions and communications with RCS staff during re-inspections, complaint investigations and throughout the year.

Your session is scheduled for Thursday, May 13, 2004 from 1:00 to 4:00 p.m. at the Spokane County Extension Ed Building, 222 N Havana Street, Spokane, WA 99202.

For a map to this location, go to
http://www.aasa.dshs.wa.gov/professional/rcs_training.htm

These education sessions are being held in lieu of the planned Regional Quality Forum.

Seating is limited to current boarding home staff. Please carpool, as parking is limited.

I am hopeful that you will fully participate in this session with the RCS regional staff. This opportunity for communications and sharing information will help you know what to expect during RCS visits to your facilities and throughout the year.

Sincerely,

Patricia K. Lashway, Director
Residential Care Services

Enclosure


March 19, 2004

ADSA: BH #2004-004
PROVIDER EDUCATIONAL SESSIONS – REGION 2

Dear Boarding Home Provider:

In an effort to enhance communications with providers, Residential Care Services (RCS) will host educational sessions for providers and regional RCS staff during the months of May and June 2004. Information generated from your responses to surveys, attendance and input at regional forums, and meetings with RCS staff exploring communications issues has been very useful to the department and has provided the inspiration for these sessions.

The sessions will provide an opportunity for you and RCS regional staff to hear expectations from headquarters staff and to hear best practices in communications from your peers. The sessions and guidance will provide clarification regarding interactions and communications with RCS staff during re-inspections, complaint investigations and throughout the year.

Your session is scheduled for Thursday, June 3, 2004 from 9:00 a.m. to noon at the

Masonic Center, 510 N Naches Avenue, Yakima, WA 98901.

For a map to this location, go to
http://www.aasa.dshs.wa.gov/professional/rcs_training.htm

These education sessions are being held in lieu of the planned Regional Quality Forum.

Seating is limited to current boarding home staff. Please carpool, as parking is limited.

I am hopeful that you will fully participate in this session with the RCS regional staff. This opportunity for communications and sharing information will help you know what to expect during RCS visits to your facilities and throughout the year.

Sincerely,

Patricia K. Lashway, Director
Residential Care Services

Enclosure


March 19, 2004

ADSA: BH #2004-004
PROVIDER EDUCATIONAL SESSIONS – REGION 3

Dear Boarding Home Provider:

In an effort to enhance communications with providers, Residential Care Services (RCS) will host educational sessions for providers and regional RCS staff during the months of May and June 2004. Information generated from your responses to surveys, attendance and input at regional forums, and meetings with RCS staff exploring communications issues has been very useful to the department and has provided the inspiration for these sessions.

The sessions will provide an opportunity for you and RCS regional staff to hear expectations from headquarters staff and to hear best practices in communications from your peers. The sessions and guidance will provide clarification regarding interactions and communications with RCS staff during re-inspections, complaint investigations and throughout the year.

Your session is scheduled for Tuesday, May 25, 2004, from 9:00 a.m. to noon at the RCS Region 3 Offices, 3906 172 nd Street NE, Arlington, WA 98223.

For a map to this location, go to
http://www.aasa.dshs.wa.gov/professional/rcs_training.htm

These education sessions are being held in lieu of the planned Regional Quality Forum.

Seating is limited to current boarding home staff. Please carpool, as parking is limited.

I am hopeful that you will fully participate in this session with the RCS regional staff. This opportunity for communications and sharing information will help you know what to expect during RCS visits to your facilities and throughout the year.

Sincerely,

Patricia K. Lashway, Director
Residential Care Services

Enclosure


March 19, 2004

ADSA: BH #2004-004
PROVIDER EDUCATIONAL SESSIONS – REGION 4

Dear Boarding Home Provider:

In an effort to enhance communications with providers, Residential Care Services (RCS) will host educational sessions for providers and regional RCS staff during the months of May and June 2004. Information generated from your responses to surveys, attendance and input at regional forums, and meetings with RCS staff exploring communications issues has been very useful to the department and has provided the inspiration for these sessions.

The sessions will provide an opportunity for you and RCS regional staff to hear expectations from headquarters staff and to hear best practices in communications from your peers. The sessions and guidance will provide clarification regarding interactions and communications with RCS staff during re-inspections, complaint investigations and throughout the year.

Your session is scheduled for Wednesday, June 9, 2004 from 9:00 a.m. to noon at the Masonic Retirement Center, 23660 Marine View Drive, Des Moines, WA 98198.

For a map to this location, go to
http:// www.aasa.dshs.wa.gov/professional/rcs_training.htm

These education sessions are being held in lieu of the planned Regional Quality Forum.

Seating is limited to current boarding home staff. Please carpool, as parking is limited.

I am hopeful that you will fully participate in this session with the RCS regional staff. This opportunity for communications and sharing information will help you know what to expect during RCS visits to your facilities and throughout the year.

Sincerely,

Patricia K. Lashway, Director
Residential Care Services

Enclosure


March 19, 2004

ADSA: BH #2004-004
PROVIDER EDUCATIONAL SESSIONS – REGION 5

Dear Boarding Home Provider:

In an effort to enhance communications with providers, Residential Care Services (RCS) will host educational sessions for providers and regional RCS staff during the months of May and June 2004. Information generated from your responses to surveys, attendance and input at regional forums, and meetings with RCS staff exploring communications issues has been very useful to the department and has provided the inspiration for these sessions.

The sessions will provide an opportunity for you and RCS regional staff to hear expectations from headquarters staff and to hear best practices in communications from your peers. The sessions and guidance will provide clarification regarding interactions and communications with RCS staff during re-inspections, complaint investigations and throughout the year.

Your session is scheduled for Thursday, May 27, 2004 from 9:00 a.m. to noon at the Clover Park Technical College, Bldg. 31, 4500 Steilacoom Boulevard SW, Lakewood, WA 98499.

For a map to this location, go to
http:// www.aasa.dshs.wa.gov/professional/rcs_training.htm

These education sessions are being held in lieu of the planned Regional Quality Forum.

Seating is limited to current boarding home staff. Please carpool, as parking is limited.

I am hopeful that you will fully participate in this session with the RCS regional staff. This opportunity for communications and sharing information will help you know what to expect during RCS visits to your facilities and throughout the year.

Sincerely,

Patricia K. Lashway, Director
Residential Care Services

Enclosure


March 19, 2004

ADSA: BH #2004-004
PROVIDER EDUCATIONAL SESSIONS – REGION 6

Dear Boarding Home Provider:

In an effort to enhance communications with providers, Residential Care Services (RCS) will host educational sessions for providers and regional RCS staff during the months of May and June 2004. Information generated from your responses to surveys, attendance and input at regional forums, and meetings with RCS staff exploring communications issues has been very useful to the department and has provided the inspiration for these sessions.

The sessions will provide an opportunity for you and RCS regional staff to hear expectations from headquarters staff and to hear best practices in communications from your peers. The sessions and guidance will provide clarification regarding interactions and communications with RCS staff during re-inspections, complaint investigations and throughout the year.

Your session is scheduled for Thursday, May 6, 2004 from 9:00 a.m. to noon at the

American Legion Post 14, 4607 NE Saint James Road, Vancouver, WA 98663.

For a map to this location, go to
http:// www.aasa.dshs.wa.gov/professional/rcs_training.htm

These education sessions are being held in lieu of the planned Regional Quality Forum.

Seating is limited to current boarding home staff. Please carpool, as parking is limited.

I am hopeful that you will fully participate in this session with the RCS regional staff. This opportunity for communications and sharing information will help you know what to expect during RCS visits to your facilities and throughout the year.

Sincerely,

Patricia K. Lashway, Director
Residential Care Services

Enclosure