AGING AND DISABILITY SERVICES ADMINISTRATION

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Q*SURE

Thank you for your interest in Washington state’s quality assurance activities.

Last winter, we conducted statewide training to familiarize our staff with additional tools developed for conducting investigations.  

In February 2007 we implemented the final rollout of these resources through an initiative called:

QSURE
Quality and Safety through Use of Required Elements

Quality is critical to the work we do.  We developed a web page with resources for complaint/incident investigation and other quality assurance activities.  Here are some of the resources available:

Complaint/Incident Investigation Guidance (PDF)

Operational Procedures for Complaint Investigation:

• Complaint/Incident Resolution (PDF)
• Complaint Resolution Unit Complaint/Incident Referral Processing in Field Offices (PDF)
• Complaint Investigation Narrative Report Writing (PDF)
• Protection of Resident Privacy and Data Security (PDF)
• Use of Photography During Complaint/Incident Investigations (PDF)

Protocols

• Complaint/Incident Investigation Protocols for Adult Family Homes
• Complaint/Incident Investigation Protocols for Boarding Homes

Coming Soon:  Complaint/Incident Investigation Protocols for Nursing Homes

In Spring 2007, our pilot involving a random quality review of statewide complaint investigations was initiated.  View the tool used for this review: QA Worksheet/Instructions (PDF)

If you have further questions, please contact: Larita Paulsen, Office Chief, Consumer Services at (360) 725-2494 or email paulsll@dshs.wa.gov.