AGING AND DISABILITY SERVICES ADMINISTRATION

April 26, 1999

AASA: BH #99-005

INFORMAL DISPUTE RESOLUTION PROCESS

Dear Boarding Home Administrator:

Aging and Disability Services Administration (AASA) and representatives of boarding home providers associations have developed an Informal Dispute Resolution Process as a tool for resolving disputes about findings documented in inspection reports.

There is no statutory or regulatory requirement for this Informal Dispute Resolution Process. However, AASA offers this process as a means for boarding home operators to communicate disagreement with findings, provide additional information regarding the disputed issue, and resolve the dispute in an informal, non-legalistic manner.

Enclosed is a copy of AASA’s guidelines for using the Informal Dispute Resolution. Please call your area manager if you have questions regarding this process.

Sincerely,

Patricia Lashway, Director
Residential Care Services

Enclosure

cc: Mindy Schaffner, Administrator, Community Services Quality Assurance
Area Managers